Available Courses
Our training courses can help you to maximise your investment by ensuring that you hit the ground running on day one of using your new solution.
Courses available include:
- SV8100 and Voicemail - A great way to improve your functional understanding of your NEC system
- MyCalls Desktop - Improve your grasp of the features of functionality of this time-saving application
- MyCalls Basic (non ACD environment) - Explore the features of this application in a practical workshop
- MyCalls Call Manager (non ACD environment) - Discover sophisticated features and further your understanding of MyCalls
- MyCalls Call Centre (ACD environment) - Workshop with focus on supervision and management of Automatic Call Distribution
- UCB Knowledge Worker - An overview of this feature-rich application to help your business get the most out of it
- UCB Contact Centre (for Agents - A course focussed on giving agents practical understanding of functionality critical in managing their availability status
- UCB Contact Centre (for Supervisors) - A great way for supervisors to get to grips with the features that can help in effective management of agent ACD status and customer queues
- UCB Operator Console Lite (for Receptionists/Operators) - Practical exercises and demonstrations of the NEC Reception Console
- UCB Operator Console (for Receptionists/Operators) - Ideal training of this comprehensive switchboard application for key users
To find out more, contact us on customertraining@neci.co.uk