The latest event was a session with an industry expert to help resellers to understand the business needs of contact centres.

With focus on the UCB Contact Centre application, attendees were encouraged to consider which technologies are of most interest to the constantly evolving contact centre market. This included a discussion on how best to demonstrate the business benefits of multimedia queuing.

“NEC are committed to offering sessions like this as part of our ongoing support to help our resellers get the most out of lucrative opportunities. We’ve had positive feedback and we look forward to offering more sessions like this in the future” said Jim Eagers, NEC Marketing Manager.