The Beacon Medical Practice in Skegness has over 22,000 patients, and needed a telephone system that could deal with the peaks and troughs of call traffic efficiently. The NEC SV8100 with MyCalls put the practice back in control of calls, offering an easy way to set and monitor targets.
At the Wootton Surgery, there was a requirement for a solution which would help the staff to increase levels of customer service. The different modes of the SV8100 now ensures that patients who call the surgery out of hours receive a relevant recorded message, with details of the surgery’s hours of practice.