Solutions

Case Studies

Select one of the following case studies to read more information.

Animal Friends

Best of breed customer service capabilities with help from NEC

Animal Friends provide tailor-made pet insurance solutions to over 100,000 customers in the UK. The SV8100 with UCB was installed and a social media ...

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JT Recruit

Recruitment firm finds UNIVERGE®360 just the job

JT Recruit is a well-established and respected recruitment agency specialising in placing candidates in the commercial, driving and industrial sectors.

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Bay Photo

Photography service helpdesk gets a UCB boost

Most on-line businesses maintain contact centres that enable their customers to obtain support over the phone via toll-free calls. But not every on-line ...

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Antone

Dalycom displays top level service to retail firm

Antone is a leading retail display company, specialising in POP (Point of Purchase) and POS (Point of Sale) design, shopfitting and installation. The Leicester-based manufacturer ...

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Richmond Housing Partnership

Southern Communications make all the right moves

Established in 2000, Richmond Housing Partnership has 10,000 homes and operates primarily in Richmond and Hounslow. Having outgrown their phone system, they needed a solution which would ...

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LSL Property Services

Owners of 'Your Move' are given streamlined communications

As the largest estate agency group in the UK today, LSL Property Services has a total of 650 sites and is the UK's most visited estate agency website. With the company growing ...

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Beacon Medical Practice - Wootton Surgery

RPM Solutions help surgery solutions back to health

The Beacon Medical Practice in Skegness has over 22,000 patients, and needed a telephone system that could deal with the peaks and troughs of call traffic efficiently. The NEC SV8100 ...

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Kocher & Beck

NEC SV8100 provides improved communications

As a global leader in magnetic die-cutting technology, German manufacturer Kocher & Beck manufactures flexible dies for the production of labels, envelopes business forms and ...

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Heckmondwike Grammar School

Russell Telecom goes back to school

Founded in 1898, Heckmondwike Grammar School in West Yorkshire is a co-educational, selective school which admits 150 pupils each year. There are currently more than 1200 pupils on roll, ...

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Hightown Housing

UCB right at home in housing association

Hightown Housing Association owns and manages more than 3,000 homes across Bedfordshire, Hertfordshire and Buckinghamshire. Due to relocating to new premises, Hightown wanted to upgrade ...

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Shropshire County PCT

SV8100 helps primary care trust back to health

When Shropshire County PCT decided that they wanted to control their own phone system from the headquarters site, they chose an NEC system that would meet current requirements and ...

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Country Cottage Hotel

An NEC Solution checks in

The SL1100 was installed into this family-run luxury hotel. With zero downtime, service levels and staff efficiency were boosted literally overnight.

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